Automate your customer feedback process
Consolidate and automate all feedback handling processes for smooth customer care
Improve response processing performance and optimize resources
Automate repetitive tasks, optimize feedback management processes to improve customer care across multiple touchpoints
Respond immediately to negative customer feedback
Quickly automate workflows when receiving negative tickets to satisfy customers immediately
Simplify for everyone with easy to understand system
Automate processes and trigger actions based on specific feedback types to address customer feedback promptly and efficiently
Diverse automation capabilities from customer communication to internal work management
Use customer information fields from your profile for personalized communication
Build simple automation flows with basic templates for any business
With over 50+ integrations, Filum's automation system can send actions across these platforms, helping businesses act efficiently.
Easily turn on and off and search automation flows on one screen
Diverse automation capabilities from customer communication to internal work management
Customer Experience Management Framework
The "Beginner's" Journal on Customer Experience
The "Knock on the Heart" Customer Survey Playbook
Top businesses have already seen transformational results with Filum AI
The Face Shop analyzes customer sentiments with Filum.ai
The Face Shop analyzes customer sentiments with Filum.ai
Guiding customers on their beauty journey through genuine care and understanding.
95
Average
CSAT score
1611+
Responses
across all touchpoints
26
Stores
implemented
Vietop advances holistic education with Filum.ai
Vietop advances holistic education with Filum.ai
Delivering positive learning experience through meaningful student insights.
90
Average
CSAT score
350
Responses
across all touchpoints
4
Branches
implemented
Dien Thoai Gia Kho goes digital with Filum.ai
Dien Thoai Gia Kho goes digital with Filum.ai
Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.
MOSS elevates multi-channel service standards with Filum.ai
MOSS elevates multi-channel service standards with Filum.ai
The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.
Gohub accelerates 24/7 customer support with AI Agent
Gohub accelerates 24/7 customer support with AI Agent
A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
Business performance improved with AI
100K+
Customer conversations assisted by AI Agent
99%
Average CSAT across all touchpoints
