Gen AI Integrated Multi-Channel Messaging Management Platform
Leverage Gen AI to analyze customer responses, thereby providing the most immediate and accurate feedback suggestions
Reduce time spent resolving recurring customer inquiries
Automate conversations through real-time intelligent personalized suggestions, helping handle more requests faster to maintain satisfaction.
Connect more closely with customers through care channels
Increase customer loyalty by providing timely and accurate care to resolve customer problems immediately.
Personalized interactions with insightful data
Use data and AI to understand each customer and personalize responses to their needs, helping to increase trust and engagement.
Record every conversation from call centers, social media, and messaging apps; easily categorize conversations by channel and function.
AI relies on conversation messages to quickly summarize and analyze sentiment
Leverage AI intelligence and real-time feedback to provide the most accurate answers to customers
Collect demographic, emotional, and purchase history information from previous interactions to deliver tailored communications
Respond quickly to customers with templated messages and repeatable responses
Freely create and customize conversation categorization by status, communication channel, and manager
Record every conversation from call centers, social media, and messaging apps; easily categorize conversations by channel and function.
Customer Experience Management Framework
The "Beginner's" Journal on Customer Experience
The "Knock on the Heart" Customer Survey Playbook
Top businesses have already seen transformational results with Filum AI
The Face Shop analyzes customer sentiments with Filum.ai
The Face Shop analyzes customer sentiments with Filum.ai
Guiding customers on their beauty journey through genuine care and understanding.
95
Average
CSAT score
1611+
Responses
across all touchpoints
26
Stores
implemented
Vietop advances holistic education with Filum.ai
Vietop advances holistic education with Filum.ai
Delivering positive learning experience through meaningful student insights.
90
Average
CSAT score
350
Responses
across all touchpoints
4
Branches
implemented
Dien Thoai Gia Kho goes digital with Filum.ai
Dien Thoai Gia Kho goes digital with Filum.ai
Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.
MOSS elevates multi-channel service standards with Filum.ai
MOSS elevates multi-channel service standards with Filum.ai
The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.
Gohub accelerates 24/7 customer support with AI Agent
Gohub accelerates 24/7 customer support with AI Agent
A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
Business performance improved with AI
100K+
Customer conversations assisted by AI Agent
99%
Average CSAT across all touchpoints
