Reduce call listening time, automatically capture call responses with Gen AI
Convert call information into valuable data, enhance experiences in a superior way with Gen AI.
Comprehensive customer call analysis on one interface
Easily integrate multi-channel switchboard according to business needs.
Store all customer call history with the business.
Save time and resources re-listening to conversations with GenAI
Summarize customer calls quickly and accurately in a snap with GenAI based on customer conversation data, filtering out emotions and topics of interest
Make smart decisions based on data
Suggest customer responses with GenAI based on call data; improve employee performance and customer response quality with accurate data.
Save 10x the time it takes to summarize customer calls in real-time with Gen AI, with complete content transcripts.
Automatically suggest necessary actions to respond to customer feedback more effectively.
Easy integration with just one click with familiar conversation platforms: Facebook, Instagram, Callio, AntBuddy, Zalo....
Grasp insights from call reports on topics, reasons for contact, and call details
Save 10x the time it takes to summarize customer calls in real-time with Gen AI, with complete content transcripts.
Customer Experience Management Framework
The "Beginner's" Journal on Customer Experience
The "Knock on the Heart" Customer Survey Playbook
Top businesses have already seen transformational results with Filum AI
The Face Shop analyzes customer sentiments with Filum.ai
The Face Shop analyzes customer sentiments with Filum.ai
Guiding customers on their beauty journey through genuine care and understanding.
95
Average
CSAT score
1611+
Responses
across all touchpoints
26
Stores
implemented
Vietop advances holistic education with Filum.ai
Vietop advances holistic education with Filum.ai
Delivering positive learning experience through meaningful student insights.
90
Average
CSAT score
350
Responses
across all touchpoints
4
Branches
implemented
Dien Thoai Gia Kho goes digital with Filum.ai
Dien Thoai Gia Kho goes digital with Filum.ai
Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.
MOSS elevates multi-channel service standards with Filum.ai
MOSS elevates multi-channel service standards with Filum.ai
The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.
Gohub accelerates 24/7 customer support with AI Agent
Gohub accelerates 24/7 customer support with AI Agent
A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
Business performance improved with AI
100K+
Customer conversations assisted by AI Agent
99%
Average CSAT across all touchpoints
