Analyze customer themes and emotional nuances
Automatically analyze real-time customer sentiment and themes from multi-source data with GenAI
Get real-time feedback on hot topics
Automatically and instantly collect data on customer-interest topics and negative feedback that needs to be addressed immediately.
Save time building customer experience reports
Automatically collect and automatically analyze massive quantitative and qualitative data to generate comprehensive experience reports
Comprehensive experience data management on a single platform
A pre-built, rich reporting system aggregates data from multiple sources, on a single platform.
Capture customer sentiment and topics of interest at every stage of the journey from your survey campaign
Choose to analyze specific topics and customer emotions to always improve the experience.
Optimize your analysis with AI or manual topic clustering.
Identify trends, habits, and hidden opportunities from customer data.
Get comprehensive insights on topics from reports like surveys, reviews, conversations, and calls
Capture customer sentiment and topics of interest at every stage of the journey from your survey campaign
Customer Experience Management Framework
The "Beginner's" Journal on Customer Experience
The "Knock on the Heart" Customer Survey Playbook
Top businesses have already seen transformational results with Filum AI
The Face Shop analyzes customer sentiments with Filum.ai
The Face Shop analyzes customer sentiments with Filum.ai
Guiding customers on their beauty journey through genuine care and understanding.
95
Average
CSAT score
1611+
Responses
across all touchpoints
26
Stores
implemented
Vietop advances holistic education with Filum.ai
Vietop advances holistic education with Filum.ai
Delivering positive learning experience through meaningful student insights.
90
Average
CSAT score
350
Responses
across all touchpoints
4
Branches
implemented
Dien Thoai Gia Kho goes digital with Filum.ai
Dien Thoai Gia Kho goes digital with Filum.ai
Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.
MOSS elevates multi-channel service standards with Filum.ai
MOSS elevates multi-channel service standards with Filum.ai
The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.
Gohub accelerates 24/7 customer support with AI Agent
Gohub accelerates 24/7 customer support with AI Agent
A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
Business performance improved with AI
100K+
Customer conversations assisted by AI Agent
99%
Average CSAT across all touchpoints
