Comprehensive online brand reputation management
Collect multi-channel customer reviews, automatically respond and handle negative reviews quickly to maintain sustainable brand health
Centralized management of reviews from multiple channels
Track customer reviews on 30+ major platforms (Google, Facebook, Shopee, Airbnb,...), helping businesses accurately grasp customer satisfaction and expectations.
Multi-channel review reporting on one platform
Manage, track and respond to all reviews from channels on one centralized platform, ensuring businesses respond promptly to negative feedback.
Deep insights analysis with Gen AI
Understand customers better with Gen AI by analyzing topics and feedback nuances, thereby suggesting strategic improvements to help businesses continuously improve services and products.
Collect all online customer feedback, across most review channels, in a snap.
Multi-channel integration platform helps businesses collect reviews from social networks, e-commerce platforms and service platforms.
All reviews are gathered in one place, updated instantly and in detail.
Automatically handle negative feedback, respond multi-channel on one platform, and promote positive reviews to increase brand reputation.
Synthesize feedback received at each headquarters, evaluate and make suggestions based on customer sentiment
Provide detailed, visual, and customized reports on customer feedback by source, topic, and nuance with Gen AI.
Collect all online customer feedback, across most review channels, in a snap.
Customer Experience Management Framework
The "Beginner's" Journal on Customer Experience
The "Knock on the Heart" Customer Survey Playbook
Top businesses have already seen transformational results with Filum AI
The Face Shop analyzes customer sentiments with Filum.ai
The Face Shop analyzes customer sentiments with Filum.ai
Guiding customers on their beauty journey through genuine care and understanding.
95
Average
CSAT score
1611+
Responses
across all touchpoints
26
Stores
implemented
Vietop advances holistic education with Filum.ai
Vietop advances holistic education with Filum.ai
Delivering positive learning experience through meaningful student insights.
90
Average
CSAT score
350
Responses
across all touchpoints
4
Branches
implemented
Dien Thoai Gia Kho goes digital with Filum.ai
Dien Thoai Gia Kho goes digital with Filum.ai
Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.
MOSS elevates multi-channel service standards with Filum.ai
MOSS elevates multi-channel service standards with Filum.ai
The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.
Gohub accelerates 24/7 customer support with AI Agent
Gohub accelerates 24/7 customer support with AI Agent
A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
Business performance improved with AI
100K+
Customer conversations assisted by AI Agent
99%
Average CSAT across all touchpoints
