Comprehensive survey toolkit
Understand customers more proactively through surveys with fast design, automatic multi-platform distribution, and feedback management on one interface.
Collect feedback across every touchpoint
Design and create feedback campaigns for any business need. Easily choose from ready-made CSAT, CES, and NPS templates.
Intelligent Feedback Analysis & Classification
AI technology analyzes feedback by sentiment and topic, automatically categorizing positive and negative feedback, saving 50% of manual processing time.
Turn survey responses into trusted customer reviews.
Collect positive customer feedback and publish it on review platforms, creating credible and authentic testimonials for your brand.
Customize branding elements (colors, logos) into surveys quickly.
Distribute business surveys to more than 10+ channels from domestic to international: Zalo ZNS, POS, SMS, Website, Email, WhatsApp, Viber, Telegram...
Manage questionnaires from simple with 50+ available templates to advanced ones like logic matrix surveys or ranking surveys. Businesses can also easily manage metadata of each survey.
Act quickly after survey with automated flows for seamless, lag-free customer outreach
Create surveys for different audiences with multilingual customization: Vietnamese, English, Korean...
Get a holistic view of every aspect of the customer experience with automated, comprehensive reporting, and listen to detailed feedback on every touchpoint
Customize branding elements (colors, logos) into surveys quickly.
Customer Experience Management Framework
The "Beginner's" Journal on Customer Experience
The "Knock on the Heart" Customer Survey Playbook
Top businesses have already seen transformational results with Filum AI
The Face Shop analyzes customer sentiments with Filum.ai
The Face Shop analyzes customer sentiments with Filum.ai
Guiding customers on their beauty journey through genuine care and understanding.
95
Average
CSAT score
1611+
Responses
across all touchpoints
26
Stores
implemented
Vietop advances holistic education with Filum.ai
Vietop advances holistic education with Filum.ai
Delivering positive learning experience through meaningful student insights.
90
Average
CSAT score
350
Responses
across all touchpoints
4
Branches
implemented
Dien Thoai Gia Kho goes digital with Filum.ai
Dien Thoai Gia Kho goes digital with Filum.ai
Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.
MOSS elevates multi-channel service standards with Filum.ai
MOSS elevates multi-channel service standards with Filum.ai
The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.
Gohub accelerates 24/7 customer support with AI Agent
Gohub accelerates 24/7 customer support with AI Agent
A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
Business performance improved with AI
100K+
Customer conversations assisted by AI Agent
99%
Average CSAT across all touchpoints
