Every voice matters.
From interaction to deep understanding. Filum helps students, parents, and academic teams feel truly supported.
Persuasive, tailored consultation
Recommend right course based on individual needs.
Instant class availability check
Look up schedules, opening dates, remaining seats.
Subtle, effective follow-up
Re-engage precisely to build learner trust.
Never miss a potential student
Natural 24/7 responses. Detailed lead profile for timely follow-up by your sales team.
Resolve 90% of admin requests
Shift-change, leave requests, certificate queries,... all handled smoothly.
Smart AI teaching assistant
AI explains concepts, sends learning materials, and guides study progress.
Monitor student performance
Track learning activities, submissions, and progress in real time.
Education-focused ticket system
AI prioritizes, categorizes, and routes cases to the right department.
Let teachers focus on teaching
AI automates homework assignment, deadline reminders, and overdue alerts.
100K+
Conversations supported by Filum.ai
70%
Conversations supported by Filum.ai
1
6
CXM Solution
A breakthrough in Customer Experience
Build trust with purposeful technology.
Inbox performance
Track key metrics (conversation volume, response time, etc.) in one dashboard.
Omni-channel rating management
Evaluate reviews from multiple sources/branches with ease.
Omni-channel rating management
Evaluate reviews from multiple sources/branches with ease.
Chat purpose summary
Understand why customers reach out.
Interaction storage & filtering
Quickly retrieve full feedback, smartly filtered by sentiment.
Topic & sentiment analysis
Identify most common topics and their associated sentiments.
Deep-dive into 'hot' topics
Access detailed analysis for every major topic.
Custom ticket reports
Filter by time, owner, channel,... to create the exact report you need.
Custom ticket reports
Filter by time, owner, channel,... to create the exact report you need.
Boost enrollment, build loyalty with AI Agents
Deliver outstanding CX for sustainable growth.
Top businesses have already seen transformational results with Filum AI
The Face Shop analyzes customer sentiments with Filum.ai
Guiding customers on their beauty journey through genuine care and understanding.
95
Average
CSAT score
1611+
Responses
across all touchpoints
26
Stores
implemented
Vietop advances holistic education with Filum.ai
Delivering positive learning experience through meaningful student insights.
90
Average
CSAT score
350
Responses
across all touchpoints
4
Branches
implemented
Dien Thoai Gia Kho goes digital with Filum.ai
Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.
MOSS elevates multi-channel service standards with Filum.ai
The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.
Gohub accelerates 24/7 customer support with AI Agent
A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
Business performance improved with AI
100K+
Customer conversations assisted by AI Agent
99%
Average CSAT across all touchpoints
