End-to-end dining experiences — from ordering to enjoyment
Craft richer dining moments every time your customers visit. Designed for F&B apps and food-retail systems.
Perfectly-timed offers for the right customers
Send targeted vouchers and combos that nudge customers to order instantly.
Real-time table availability
Quick lookups by time slot.
Effortless order creation
Build orders directly in chat — item, quantity, add-ons, and more.
Menu recommendations with rich visuals
AI suggests dishes based on time of day, preferences, and bestsellers. Upsell and cross-sell with precision.
Handle 90% of customer requests
Instant answers about reservations, orders, and more — no call center needed.
De-escalate issues gracefully
AI receives complaints, guides the resolution, or creates urgent tickets.
Order-status checking
Customers get accurate updates by simply providing an order ID.
Ticket system built for F&B
AI categorizes, prioritizes, and routes requests to the right teams.
Order creation & refund handling
Create new orders, update addresses, and process refunds seamlessly.
100K+
Conversations supported with Filum.ai
70%
Reduction in customer response time
1
6
CXM Solution
A breakthrough in Customer Experience
Build trust with purposeful technology.
Inbox performance
Track key metrics (conversation volume, response time, etc.) in one dashboard.
Omni-channel rating management
Evaluate reviews from multiple sources/branches with ease.
Omni-channel rating management
Evaluate reviews from multiple sources/branches with ease.
Chat purpose summary
Understand why customers reach out.
Interaction storage & filtering
Quickly retrieve full feedback, smartly filtered by sentiment.
Topic & sentiment analysis
Identify most common topics and their associated sentiments.
Deep-dive into 'hot' topics
Access detailed analysis for every major topic.
Custom ticket reports
Filter by time, owner, channel,... to create the exact report you need.
Custom ticket reports
Filter by time, owner, channel,... to create the exact report you need.
Boost revenue and customer loyalty with AI
Listen to your customers every day — and care for them better.
Top businesses have already seen transformational results with Filum AI
The Face Shop analyzes customer sentiments with Filum.ai
Guiding customers on their beauty journey through genuine care and understanding.
95
Average
CSAT score
1611+
Responses
across all touchpoints
26
Stores
implemented
Vietop advances holistic education with Filum.ai
Delivering positive learning experience through meaningful student insights.
90
Average
CSAT score
350
Responses
across all touchpoints
4
Branches
implemented
Dien Thoai Gia Kho goes digital with Filum.ai
Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.
MOSS elevates multi-channel service standards with Filum.ai
The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.
Gohub accelerates 24/7 customer support with AI Agent
A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
Business performance improved with AI
100K+
Customer conversations assisted by AI Agent
99%
Average CSAT across all touchpoints
