Where logic meets emotion — and creates real connection.
Create seamless user experiences from the very first day of trial.
Flexible offers by segment
Provide freemium options and the right discounts for each user group.
Recommend the best plan
Guide users toward the package that fits their needs, whether individual or business.
Instant demo booking
Fast confirmation helps reduce missed opportunities.
Polished and caring follow-up
Personalized follow-up messages that feel thoughtful, including offers and price comparisons.
Handle 90% of requests
Automatically answer repeated questions such as permission settings, login issues, domain connection, invoice top-ups, and more.
Tactful technical troubleshooting
Suggest solutions for common errors before escalating to engineering.
Thoughtful follow-up after incidents
Stay close to customers until everything is running smoothly.
Accurate ticket routing
AI identifies the issue and assigns it to the right team instantly.
Timely renewal reminders
Automatic reminders seven days before expiration with simple renewal guidance.
100K+
Conversations supported by Filum.ai
70%
Reduction in customer response time
1
6
CXM Solution
A breakthrough in Customer Experience
Build trust with purposeful technology.
Inbox performance
Track key metrics (conversation volume, response time, etc.) in one dashboard.
Omni-channel rating management
Evaluate reviews from multiple sources/branches with ease.
Omni-channel rating management
Evaluate reviews from multiple sources/branches with ease.
Chat purpose summary
Understand why customers reach out.
Interaction storage & filtering
Quickly retrieve full feedback, smartly filtered by sentiment.
Topic & sentiment analysis
Identify most common topics and their associated sentiments.
Deep-dive into 'hot' topics
Access detailed analysis for every major topic.
Custom ticket reports
Filter by time, owner, channel,... to create the exact report you need.
Custom ticket reports
Filter by time, owner, channel,... to create the exact report you need.
Grow revenue & retain customers with AI Agents
Deliver outstanding experiences for sustainable growth.
Top businesses have already seen transformational results with Filum AI
The Face Shop analyzes customer sentiments with Filum.ai
Guiding customers on their beauty journey through genuine care and understanding.
95
Average
CSAT score
1611+
Responses
across all touchpoints
26
Stores
implemented
Vietop advances holistic education with Filum.ai
Delivering positive learning experience through meaningful student insights.
90
Average
CSAT score
350
Responses
across all touchpoints
4
Branches
implemented
Dien Thoai Gia Kho goes digital with Filum.ai
Gia Kho boosts operational efficiency, optimizes costs, and personalizes service across 5 stores, driving growth and expanding its footprint in the digital age.
MOSS elevates multi-channel service standards with Filum.ai
The MOSS accessories chain undergoes digital transformation, applying AI from Filum to elevate customer service standards across 20 branches.
Gohub accelerates 24/7 customer support with AI Agent
A powerful transformation: Solving cross-timezone customer service challenges and optimizing operations with Filum AI Agent.
Hoàng Hà Mobile saw a 30% revenue increase thanks to Filum.ai.
Discover how Hoàng Hà Mobile boosted CSAT to 99% and cut employee workload by 35% with Filum AI.
30%
Business performance improved with AI
100K+
Customer conversations assisted by AI Agent
99%
Average CSAT across all touchpoints
